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How We Handle Your Privacy

This policy explains what we collect when you open an account, browse the site, or speak with support.

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SEND REQUESTS

Where to Send Privacy Requests

If you want to ask about a record, correct details, or close a privacy request, reach us through the message form in your account, live chat, or email.

Account Message Send the request from the message box in your account so we can match it to the correct record and confirm the change without exposing your details to the wrong person.
Email Request Write to our support mailbox if you need a copy, a correction, or an answer in writing. Include your account name and the request type so we can route it quickly.
Live Chat Use live chat for urgent privacy checks, such as a suspected account mistake or an access problem. We will ask a few checks first, then continue in the same chat thread.
DATA HANDLING

How We Keep Records Controlled

We keep account data, cookies, device logs, and payment confirmations only for service, fraud checks, dispute handling, and support follow-up.

Collected Fields

We record the details you submit during registration, sign-in, and support chats, plus device and browser signals that help us recognise account access and investigate abnormal logins. We do not collect more than is needed for those tasks.

Cookies

Cookies help us keep your session active, remember language settings, and notice when a page visit belongs to the same account. You can clear them in your browser, though some pages may ask you to sign in again.

Account Security

We use password checks, session time-outs, and one-time codes where needed to stop unauthorised access. If you think someone else reached your account, contact us at once so we can lock the session and check the log trail.

Retention

We keep records only as long as they are needed for the purpose they were collected, or longer when local law, dispute handling, or audit duties require it. When the reason ends, we remove or archive them safely.

Service Partners

Limited service partners may see specific records when they help with payment checks, site support, or technical hosting. They receive only the fields needed for that task and must follow our handling rules.

Change Requests

Send a request from your account or through support if you want a copy, correction, or removal of details. We will verify the account, explain any legal limits, and update the record when the request can be completed.

Common Privacy Questions for Your Account

These questions cover the main ways we handle your account data, cookies, and request checks. The answers stay practical so you know what we keep, why we keep it, and how to ask for changes. If local law changes, we follow the updated rule set and explain what that means for your request before we act.

We keep the details you provide when you open an account, contact support, or ask for a change, plus device and session logs that help us secure access and investigate problems. We do not use those records for anything outside the stated purpose.

Cookies let us keep you signed in, remember language settings, and recognise when a session is still yours. They also help us spot unusual behaviour. If you clear them, the site may ask you to confirm your details again.

Only when a payment processor, identity-check vendor, or technical partner needs a specific record to complete a task for your account. We share the smallest useful set and expect the recipient to protect it under our handling rules.

Yes. Send the request through your account or support channel, and we will verify that it came from you before making any change. Where local law allows, we will provide a copy or update the record.

We keep records for as long as they are needed for service, security, dispute handling, or legal retention duties. After that point, we remove or archive them in a way that limits further access.

Closing an account does not always remove every record at once, because some entries must stay for audit, fraud, or legal reasons. We will tell you which parts can be closed and which parts must remain on file.

Use the message form, live chat, or the email address in your account area. We check the account, confirm what you want changed, and then reply with the next step or the reason a limit applies.

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